Frequently Asked Questions
Everything you need to know about your Hair Rehab London transformation.
How do I choose the right shade for my hair extensions?
We offer a free color matching service. Simply upload a photo of your hair in natural light to our website, and our specialists will recommend the perfect match from our range of multi-tonal shades.
What is the difference between Remy and Luxury hair ranges?
Our Remy hair is high-quality human hair with cuticles intact, lasting 3-6 months. Our Luxury range uses premium, double-drawn hair for maximum thickness and longevity, lasting 9-12 months with proper care.
How long does shipping take within the UK?
We offer Next Day Delivery for orders placed before 3 PM Monday-Thursday. Standard shipping typically takes 2-3 working days via Royal Mail or DPD.
Can I return my extensions if the color isn't right?
Yes, we accept returns within 14 days provided the hygiene seal is intact and the extensions have not been removed from the main cardboard backing for health and safety reasons.
Can I use heat styling tools on Hair Rehab London products?
Our 100% Human Hair extensions can be styled with heat up to 180°C. However, we recommend using a heat protectant spray to maintain the moisture and longevity of the hair.
Do you offer international shipping?
Yes, we ship globally. International delivery times vary by location, typically taking 5-10 working days, and shipping costs are calculated at checkout.